✦ Terms of Service · The Silent Covenant ✦
Terms of Service

1. Overview & Our Promise

Mystery Tao is dedicated to sharing vessels that carry the spirit of Eastern Daoist aesthetics — natural stones, handcrafted beads, incense, and objects that speak of stillness and harmony. Every piece we offer is created with mindful intention, rooted in ancestral wisdom and the quiet pursuit of the Way.

While we describe the energetic qualities of our offerings as part of an ancient philosophical tradition, we make no medical or therapeutic claims. Our products are not intended to diagnose, treat, cure, or prevent any disease or condition. They are companions on your personal journey, not substitutes for professional medical advice.

2. Use of Our Website

By using our website, you agree to:

• Use the website only for lawful purposes and in accordance with these Terms
• Not misuse the website by introducing viruses, malware, or any other harmful code
• Not attempt to gain unauthorized access to any part of the website, servers, or databases
• Not use any robot, spider, or other automated device to access the website for any purpose without our express written permission

3. Account Responsibilities

You may be required to create an account to access certain features of our website. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Please notify us immediately of any unauthorized use of your account.

4. Orders, Pricing, and Payment

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason at any time. Prices are listed in USD and may change without prior notice. You agree to provide current, complete, and accurate purchase and account information for all purchases made through our website. For more details, please refer to our Payment Methods and Shipping Information pages.

5. Shipping & Delivery

Shipping timelines are estimates and not guaranteed. We are not responsible for delays caused by customs, carriers, or other external factors. Title and risk of loss pass to you upon delivery to the carrier. For complete details, please review our Shipping Information page.

6. Returns, Exchanges, and Refunds

We stand behind the quality of our vessels. Returns and exchanges are accepted within 30 days of receipt, subject to our Return Policy. Customized items, incense products once opened, and sale items are final sale. Please refer to our Refund & Exchange Policy for complete information.

7. Disclaimer of Warranties

Our website and all products and services provided through it are offered on an "as is" and "as available" basis. To the fullest extent permitted by law, Mystery Tao disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our products will meet your expectations, that the website will be uninterrupted or error-free, or that any defects will be corrected.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Mystery Tao, our founders, directors, employees, affiliates, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, use, goodwill, or other intangible losses, arising out of or in connection with your use of our website or products, whether based on warranty, contract, tort (including negligence), or any other legal theory, even if we have been advised of the possibility of such damages.

Our total liability to you for any claims arising from these Terms or your use of our website shall not exceed the amount you have paid to us for the specific product or service giving rise to the claim within the past twelve months.

9. Intellectual Property

All content on this website — including text, graphics, logos, images, product descriptions, and design — is the exclusive property of Mystery Tao or our licensors and is protected by international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any content without our explicit written consent.

10. User-Generated Content & Reviews

We welcome your reviews, comments, and feedback. By submitting content to our website, you grant Mystery Tao a worldwide, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, and display such content in any media. You represent that you own or have the necessary permissions to submit such content and that it does not violate any third-party rights or applicable laws.

11. Indemnification

You agree to indemnify, defend, and hold harmless Mystery Tao, our founders, employees, affiliates, and partners from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of our website or products; (b) your violation of these Terms; (c) your violation of any applicable laws or regulations; or (d) any content you submit to our website.

12. Termination

We may terminate or suspend your access to our website immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Upon termination, your right to use the website will cease immediately. Provisions that by their nature should survive termination — including intellectual property provisions, disclaimers, and limitations of liability — shall remain in effect.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located within the United Kingdom, and you hereby consent to the personal jurisdiction of such courts.

14. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. The most current version will be posted on this page, with an updated "Last updated" date. Your continued use of our website after any such changes constitutes your acceptance of the revised Terms. Please review this page periodically to stay informed.

15. Contact Information

If you have any questions, concerns, or disputes regarding these Terms of Service, please reach out to us:

• 📧 Email: support@mysterytao.com
• 💬 Live Chat: Available via the icon at the bottom right corner of our website.
• 📘 Facebook: @MysteryTao